Our independent research identifies businesses that deliver on their promise of exceptional service. As top-performers in their industry, Innovative Basement Authority earned our top 5 star customer service rating and the 2018 Pulse of the City News Award for Excellence.
We commit to both consumers and businesses to deliver comprehensively researched and accurately reported customer service information nationwide for the building and construction services and real estate industries. For companies with superior customer satisfaction performance, as revealed by our research, we provide services to aid them in promoting their businesses and managing their reputation. Our evaluation system combines data collected from nominations, online and other customer reviews, surveys, blogs, social networks, business-rating services, and other honors and accolades — all expressing the voice of the customer for a fair and balanced report.