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Meet the Team

Travis Oetterer

Innovative Basement Authority

Title: Customer Care Manager

Hometown: Finlayson, MN

Travis Oetterer from Ohio Basement Authority

Interests: Travis spends a lot of his time off in the woods, tracking, hunting, trapping, cutting wood and preparing himself for the next winter to come.

Experience:  Travis has been to a number of training classes dealing with different forms of concrete for Innovative.  He is a third generation concrete worker, he's been around this type of work since he was 12 years old.  He has worked with multiple companies and learned many different applications and usages for concrete.  Travis has been with Innovative since March of 2011.

Our mission is: To be Innovative in solving our customers' problems with solutions, products, and service that rate us #1 in the eyes of our customers and employees. One of the best things about serving our customers is taking care of their specific needs, knowing that when the work is completed the customer will be beyond satisfied. We want to "wow" our customers every step of the way. Travis takes personal responsibility to "wow" each customer and is a trusted and valued member of the Innovative Basement Authority team.

Customer Reviews
About Me
  • By Jack
    Mount Horeb, WI 53572

    Customer Review

    By Jack
    Mount Horeb, WI 53572

  • By John
    Osseo, MN 55311

    Customer Review

    By John
    Osseo, MN 55311

  • By Mylo
    Mohall, ND 58671

    "The crew was very polite and friendly. They returned to solve our problems promptly and seemed happy to answer our questions."

    Customer Review

    By Mylo
    Mohall, ND 58671

    The crew was very polite and friendly. They returned to solve our problems promptly and seemed happy to answer our questions.

  • By Ray
    Farmington, MN 55024

    Customer Review

    By Ray
    Farmington, MN 55024

  • By Amy & Andrew
    Eagan, MN 55122

    Customer Review

    By Amy & Andrew
    Eagan, MN 55122

  • By John & Maggie
    Saint Paul, MN 55116

    Customer Review

    By John & Maggie
    Saint Paul, MN 55116

  • By Amy
    St. Paul, MN 55116

    Customer Review

    By Amy
    St. Paul, MN 55116

  • By Nichole
    Prior Lake, MN 55372

    Customer Review

    By Nichole
    Prior Lake, MN 55372

  • By Paula & Vern
    Bloomington, MN 55420

    Customer Review

    By Paula & Vern
    Bloomington, MN 55420

  • By Von Fischer
    Minneapolis, MN 55409

    Customer Review

    By Von Fischer
    Minneapolis, MN 55409

Testimonials
from customers I've helped!
  • "The basement in Tom V.'s home had serious mold problems. Something they realized soon after they moved in. The mold was affecting his wife's health, and over the years they called..." Read Full Testimonial

    Tom V. in Minneapolis, MN

    Customer Testimonial

    The basement in Tom V.'s home had serious mold problems. Something they realized soon after they moved in.

    The mold was affecting his wife's health, and over the years they called several companies to have the problem solved. All of them proposed different solutions, from digging the out the foundation and installing new french drains or a sealer, but none of them made any sense to Tom. None of them seemed to have a proposal that would effectively address the mold that was causing so many health concerns for the couple. When Tom saw a newspaper ad for Innovative Basement Authority, he decided to give us a call.

    Before the system design consultant arrived for their scheduled appointment, Tom received an informative package in the mail, which contained a free book "Dry Basement Science", by Larry Janesky. The book thoroughly explained the causes of all the basement problems he was experiencing, and the different available solutions. "Reading through I understood why, in my gut, I didn't feel that some of the other solutions were making sense."

    The Certified Field Inspector was then very thorough with the inspection and after evaluating all his options, Tom chose a the approach he knew would get rid of mold in his basement once and for all.

    "I felt it was the first time someone understood or addressed the health concern issue. That was the fundamental issue for us." Tom's basement is now dry and mold free, and the dehumidifier will keep it that way, by effectively monitoring and controlling relative humidity levels year-round, so mold will never have a chance to grow back.

    Tom V. in Minneapolis, MN
  • "Specialist was able to "think outside the box" and come up with a good solution to our project...." Read Full Testimonial

    Carol G. in Pine City, MN

    Customer Testimonial

    Specialist was able to "think outside the box" and come up with a good solution to our project.

    Carol G. in Pine City, MN
  • "The workers were very professional, kind, courteous and worked hard and continually. The product looks great!  The workers were very pleasant and considerate of us...." Read Full Testimonial

    Jackie L. in Mantador, ND

    Customer Testimonial

    The workers were very professional, kind, courteous and worked hard and continually. The product looks great!  The workers were very pleasant and considerate of us.

    Jackie L. in Mantador, ND
  • "Travis was very personable and did an awesome job! I would highly recommend!  I am thrilled!  Thanks Travis!  ..." Read Full Testimonial

    Candace A. in Moorhead, MN

    Customer Testimonial

    Travis was very personable and did an awesome job! I would highly recommend!  I am thrilled!  Thanks Travis!

     

    Candace A. in Moorhead, MN
  • "Our crawl space is now a usable space with NO MUSTY SMELL!..." Read Full Testimonial

    Val B. in Fargo, ND

    Customer Testimonial

    Our crawl space is now a usable space with NO MUSTY SMELL!

    Val B. in Fargo, ND
  • "I continue to be impressed by your service & quality of people that work for your company!  I have and will continue to recommend Innovative Basement Authority to all my..." Read Full Testimonial

    Teresa R. in Fargo, ND

    Customer Testimonial

    I continue to be impressed by your service & quality of people that work for your company!  I have and will continue to recommend Innovative Basement Authority to all my friends and family.

    Teresa R. in Fargo, ND
  • "The Service Tech was very friendly and explained some different options for my sump pump system that included a battery back-up...." Read Full Testimonial

    Beth B. in Thief River Falls, MN

    Customer Testimonial

    The Service Tech was very friendly and explained some different options for my sump pump system that included a battery back-up.

    Beth B. in Thief River Falls, MN
  • "The crew that was here for both the window and the basement were awesome! They were friendly and kept me in the loop. Awesome job!..." Read Full Testimonial

    Kevin & Heather B. in Lisbon, ND

    Customer Testimonial

    The crew that was here for both the window and the basement were awesome! They were friendly and kept me in the loop. Awesome job!

    Kevin & Heather B. in Lisbon, ND
  • "I'm very pleased with all the work that was done to my home...." Read Full Testimonial

    Jacey F. in Oakes, ND

    Customer Testimonial

    I'm very pleased with all the work that was done to my home.

    Jacey F. in Oakes, ND
  • "Travis, the job foreman, was very professional and did a great job explaining what they would be doing as well as answering any questions we had. Travis made himself available..." Read Full Testimonial

    Cassie C. in Verona, ND

    Customer Testimonial

    Travis, the job foreman, was very professional and did a great job explaining what they would be doing as well as answering any questions we had. Travis made himself available and was a very approachable person. Several times throughout the install he asked if we had any qeustions about the product installation.

    Travis and his team were all very hard workers and were very efficient. They only needed approximately 29 hours from start to finish and completed the project a day ahead of the scheduled time. All three of them were friendly and very good workers. They cleaned up everything prior to leaving for the night.

    Travis also did a great job on the final walk-through to explain again how the system worked. He was very professional and left his business card, telling us to call if we had any questions! Overall our project with Innovative was a great experience and we would recommend them to anyone! Great job to Travis and his team for the awesome work!

    Cassie C. in Verona, ND
  • Waterproofing in Afton, MN
    Before
    Waterproofing in Afton, MN
    After

    Waterproofing in Afton, MN

    Katie S. of Afton, MN was desperate to find a way to keep her basement dry and solve her musty indoor air smell.  She called on TEAM Innovative and met with one of our specialists, who simply recommended that she install a sump pump in the lowest part of her basement, along with a self-draining dehumidifier.  Before Katie knew it - her project was complete and the improvements were almost immediate! Another DRY basement in Afton, MN!

  • Basement Waterproofing in Inver Grove Heights
    Before
    Basement Waterproofing in Inver Grove Heights
    After

    Basement Waterproofing in Inver Grove Heights

    After searching online for basement waterproofing contractors, homeowners from Inver Grove Heights made the call to TEAM Innovative.  Water was seeping in from where the floor met the walls.  Certified Field Inspector, Bob Joyce, met with the homeowners and performed an inspection.  Relative humidity readings were high, over 70%. Recommendations were made for BasementGutter drainage, SafeDri Triple sump pump, CrawlSeal moisture barrier and a dehumidifier.  The homeowners were in agreement and the  project was completed without hiccups.   They were even able to transfer their warranty when their home sold!  

  • Crawlspace Encapsulation in Maplewood, MN
    Before
    Crawlspace Encapsulation in Maplewood, MN
    After

    Crawlspace Encapsulation in Maplewood, MN

    Looking to encapsulate their damp crawlspace, Kathie & Jim B. of Maplewood, MN made the call to TEAM Innovative.  Using the CrawlSeal system with a dehumidifier dramatically improved the indoor air quality of their home and added incredible protection against mold and rot. If you have a crawlspace - call us  today - you'll have only wished you would have called sooner!    

  • Basement Waterproofing in Mounds View, MN
    Before
    Basement Waterproofing in Mounds View, MN
    After

    Basement Waterproofing in Mounds View, MN

    After seeing our commercials on television, a homeowner from Mounds View, MN, reached out to the TEAM at Innovative Basement Authority to see if could keep water out of his son's bedroom, which was in the basement.  Certified Field Inspector, Marcellus McMullen, visited the home and inspected the troublesome area.   Recommendations were made for BasementGutter drainage and barrier to the deteriorating mortar in the corner of the new addition. Since installation the homeowner has been pleased as punch!  

  • New Sump Pump in Blaine, MN
    Before
    New Sump Pump in Blaine, MN
    After

    New Sump Pump in Blaine, MN

    Blaine, MN, homeowner called Innovative Basement Authority regarding sump pump replacement.  He was preparing to sell his home and stated the sump pump has gone off every few minutes continuosly for years, he estimated that it pumpped almost a MILLION times in the past year, and he was afraid it was going to burn out and potentially flood.  Larry Donnelly, Certified Field Inspector, paid the homeowner a visit and suggested our SafeDri Triple sump pump along with a new discharge with stub and flex hose to outside.  The homeowner concurrred that that was a perfect plan and the job was scheduled for the following week - which thrilled the homeowner as he was in a hurry to sell! If you have a troublesome basement or sump pump - call us. We are the basement experts!

  • Crawlspace Encapsulation in Bethel, MN
    Before
    Crawlspace Encapsulation in Bethel, MN
    After

    Crawlspace Encapsulation in Bethel, MN

    Kiimberly and Joe were wanting to address their crawlspace.  It was damp and musty and they wanted it done befoe Joe left for guard duty.  We were able to encapsulate with CrawlSeal drainage matting and CrawlSeal moisture barrier to completely transform the space.  They were so pleased with our TEAM and solution - they plan to hire us back to waterproof their basement upon Joe's return! Call us today to request your free estimate!  

  • Pine City, MN Basement Waterproofing
    Before
    Pine City, MN Basement Waterproofing
    After

    Pine City, MN Basement Waterproofing

    Homeowners in Pine City, MN contacted Innovative in search of a drainage system for their basement. The TEAM then installed BasementGutter around the perimeter of the basement. The basement has remained dry since the installation. 

  • Basement Waterproofing in Pine City, MN
    Before
    Basement Waterproofing in Pine City, MN
    After

    Basement Waterproofing in Pine City, MN

    After seeing our positive reviews on Angie's List, homeowners from Pine City, MN reached out to TEAM Innovative to see what the options were for waterproofing their basement.  Certified Field Inspector, Keith Hansen, met with the homeowners and performed an inspection.  Recommendations were made for the BasementGutter drainage system as well as the SafeDri Pro sump pump.  The homeowners were in agreement and the project was scheduled and completed without any problems. Rain now does not cause worry, and their waterproofing system is also under warranty. Another happy homeowner in Pine City, MN!

  • Crawlspace Encapsulation in Motley, MN
    Before
    Crawlspace Encapsulation in Motley, MN
    After

    Crawlspace Encapsulation in Motley, MN

    Can you imagine having recurring standing water directly under your home, in your crawlspace? Imagine the smell and the damage it would cause to any wood structures.   This is exactly what led this homeowner from Motley, MN to call us. We were able to install a crawlspace sump pump and encapsulate with our and warrantied CrawlSeal system. This project completely transformed the home, eliminating foul odors and keeping the relative humidity in check. Protect your largest investment, call 320-515-2200 today.    

  • IntelliBraces Installation in Long Lake, MN
    Before
    IntelliBraces Installation in Long Lake, MN
    After

    IntelliBraces Installation in Long Lake, MN

    After large cracks had formed in their foundation, homeowners in Long Lake, MN decided to call in Innovative. The TEAM installed 12 IntelliBraces and stabilized the home's foundation.

  • Crawlspace Encapsulation & Radon Mitigation in Ramsey, MN
    Before
    Crawlspace Encapsulation & Radon Mitigation in Ramsey, MN
    After

    Crawlspace Encapsulation & Radon Mitigation in Ramsey, MN

    Dirt floor crawlspaces are notorious for allowing deadly radon gas into your home.  That is exactly what led Mike S. of Ramsey, MN to call on TEAM Innovative.  By encapsulating his crawlspace and installing a mitigation system - we were able to dramatically improve the indoor air quality of his home on top of that - incredible added protection to his largest investment.

    Call 866-897-3530 for your free estimate today!

     

     

  • SafeDri Pro installed in Braham, MN
    Before
    SafeDri Pro installed in Braham, MN
    After

    SafeDri Pro installed in Braham, MN

    For best results the sump should always be located in the lowest area of the slab.  A SafeDri Pro was installed on this project and will able to handle unwanted water for years to come.

  • Egress Surround Install in Mora, MN
    Before
    Egress Surround Install in Mora, MN
    After

    Egress Surround Install in Mora, MN

    Homeowners from Mora, MN, called the TEAM at Innovative to see if we had solutions for their egress window wells that would fill up with water and leak during rain storms.  Certified Field Inspector, Eric Rysdam, met with the homeowners and inspected both the interior and exterior of their home.  Eric's recommendations were for replacement of their three egress surrounds with egress surrounds, along with a dehumidifier.  Eric went over the installation process, warranty and costs involved and the job was scheduled. Since then, the basement has been dry!   Happy homeowners in Mora, MN!

  • Foundation Stabilized in Glenwood, MN
    Before
    Foundation Stabilized in Glenwood, MN
    After

    Foundation Stabilized in Glenwood, MN

    After noticing their foundation walls beginning to bow, homeowners in Glenwood, MN contacted Innovative for help. The TEAM then installed multiple IntelliBraces to stabilize the home. The crew also replaced the previous basement windows with new windows.

  • Basement Waterproofing in Fergus Falls, MN
    Before
    Basement Waterproofing in Fergus Falls, MN
    After

    Basement Waterproofing in Fergus Falls, MN

    After visiting our booth at the Lakes Radio Family Expo, homeowner from Fergus Falls, MN, contacted TEAM Innovative to schedule her free waterproofing estimate.  Certified Field Inspector, Jason Kratcha, met with the homeowner and inspected the basement.  The entire home was made of concrete and brick - and water was coming in and running down the walls. Jason made recommendations to install a BasementGutter drainage system to the perimeter of the basement, which would channel the water to a new SafeDri Triple sump pump.  He went over the installation process, warranty information and pricing.  The homeowner was impressed and the job was scheduled.   Another dry and happy homeowner in Fergus Falls, MN!

  • Basement Waterproofing in Argyle, MN
    Before
    Basement Waterproofing in Argyle, MN
    After

    Basement Waterproofing in Argyle, MN

    The BasementGutter drainage system, a SafeDri Pro sump pump and a self-draining dehumidifier was all Theresa's basement (and home) needed to stay dry.  She only wished she would have called us sooner!  Call  to request your free waterproofing estimate today!

  • Anchors and Waterproofing in Grafton, ND
    Before
    Anchors and Waterproofing in Grafton, ND
    After

    Anchors and Waterproofing in Grafton, ND

    After the passing of a Grafton, ND, homeowner, the family and trust company needed to place their trust in someone that could repair the foundation issues to prepare the home for sale.  After seeing our ad on television and making a call to us, the listing agent involved met Certified Field Inspector, Brady Bergquist, at the property. The severity showed areas where half of the cinder blocks were broken and could be moved by hand.  They also needed a new sump pump.   We put a proposal together for wall anchors, Carbon Fiber and a SafeDri Triple sump pump. It was accepted and the job was scheduled. The family, realtor and trust company were all very pleased with the work and the home was ready to be listed. Families don't always come to us under the best circumstances.  Please know that we will be honest and respectful, and that the job will be done correctly.  We are redefining the industry!  

  • Basement Waterproofing in Grafton, ND
    Before
    Basement Waterproofing in Grafton, ND
    After

    Basement Waterproofing in Grafton, ND

    Basement waterproofing client from Grafton, ND reached out to the TEAM at Innovative via email.  She had water in her basement and it had been coming in for at least 6 months.  She also complained of cracks along the floor on the basement walls and that is where she thought the water was getting in.  Jason Kratcha, Certified Field Inspector, visited with the homeowner and it was decided that a BasementGutter Drainage System would be installed along the perimeter of the basement and paired with our, high-effiency SafeDri Triple sump pump.  During installation it was noticed her water heater was also leaking so we made sure to slope the concrete so that it would run into the drainage system.  Unfortunately - we broke on of her basement steps as it was rotten from water! All in all the customer was very happy with the waterproofing and the installation, she can now put water worries out of her mind!  

BBB Accredited Business
EPA Lead-Safe Certified
Bismarck - Mandan Home Builders Association
Builders Association of the Twin Cities
Central Minnesota Builders Association
Dickinson Area Builders Association
Duluth Builders Exchange
Fargo Moorhead Home Builders Association
Forx Builders Association
Mid-Minnesota Builders Association
Minot Association of Builders
MN Associated Builders & Contractors
MN Erosion Control & Storm Water Management (MECA)
Northern MN Builders Association
Fargo Moorhead Chamber of Commerce
Greater Stillwater Chamber of Commerce
Lakeville Area Chamber of Commerce
Pine City Area Chamber of Commerce
Rush City Area Chamber of Commerce
EPA Lead-Safe Certification
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